Exchange/Return Policy:

  • All exchanges must be made by requesting a Return Authorization Form by emailing
  • The items must not have been worn or washed prior to exchanging them.
  • You have 7-10 business days to exchange the items.
  • Once the return is acknowledged to meet the criteria as stated, you will be emailed a Return Authorization form.
  • This form must be filled out and emailed (or faxed) back to Midwest indicating the items you need exchanged and what items you’re wanting.
  • You must send the items back to Midwest Promotional Group within the time frame noted by a trackable method and include a copy of the Return Authorization form inside the box.
  • For your protection insure all parcels.

Thank you!

Questions? Always feel free to email or call 800-305-3388.